FAQS


Where do we source our products from?

All of our products are sourced from Canadian companies which align with our values. All of the products are sustainably packaged and ethically manufactured, mainly in Canada! 

How do you ship plastic free?
We ship everything plastic free with post-consumer boxes and paper tape. All of our shipping materials are 100% recyclable and compostable.
Do you offer international shipping?
Yes! We are happy to offer carbon-neutral worldwide shipping.
What is your return policy?
We do not accept returns, however, if you have any issues with your product, please email us at greenarcticco@gmail.com and we will address these on a case-by-case basis.
When will my package arrive?
Due to COVID-19 packages may take longer than usual to arrive. You will receive an email order confirmation and a shipping confirmation once your order is shipped.
Estimated shipping time:
Canada - 2-14 estimated business days
United States - 3-8 estimated business days
International - 5-30 estimated business days
Where do you ship from?
We ship all our packages out from Ontario, Canada!
Do you offer carbon neutral shipping?
Yes! We are very happy to say we cover the cost of offsetting the carbon emissions from our shipments. We use the company Eco Cart, they fund projects that actively work to reduce the amount of carbon in the atmosphere. Some of these projects include renewable energy wind turbines,  Pollution Prevention Project, and tri-City Forest Project. 
Where do you donate 10% of the profits?
We have chosen 10 organizations that are working to help human rights issues, environmental sustainability and animal activism. You can choose one between the ten organizations or split the donation among all ten! You can find a description of each organization here
How can I contact Green Arctic Co?
Please email us at greenarcticco@gmail.com or fill out the contact form here and we will do our best to reply as soon as possible!
How can I become a vendor at Green Arctic Co?
Email us at greenarcticco@gmail.com or fill out the contact form here with a description of your company and products, as well as your social media accounts and website. We cannot wait to hear from you!